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Wireless Company Responses to COVID-19 and 

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Comcast Announces Comprehensive COVID-19 Response

Company Opens Xfinity WiFi Network Nationally for Free, Offers Unlimited Data for Free, Confirms Its Commitment to Connecting Low-Income Families

  • Xfinity WiFi hotspots located in businesses and outdoor locations across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi
  • Pausing Their Data Plan: With so many people working and educating from home, we want our customers to access the internet without thinking about data plans.
  • No Disconnects or Late Fees: We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.
  • Internet Essentials Free to New Customers: As announced, it’s even easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program.
  • New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.

T-Mobil - Open Letter to T- Mobil Customers

Access to unlimited data is more important than ever and we have already taken steps to ensure that ALL current T-Mobile customers on plans that have data are provided with unlimited smartphone data while on the T-Mobile network for the next 60 days. We are also providing additional mobile hotspot data, offering Lifeline partners more data, and increasing the data allowance for schools and students using EmpowerED over that same period of time.

Verizon is prepared to serve customers during COVID-19 crisis: 3/26 Update

  • Waives overage charges and late fees to support customers who may be financially affected by the COVID-19 crisis:
  • Announces two months waived internet and voice service charges for current Lifeline customers and new affordable internet option for low-income households.
  • Adds 15GB of high speed data for wireless consumer and small business customers to be automatically applied with no customer action necessary.
  • Provides first responders with priority and preemption abilities for voice and data.
  • No data caps for Consumer and small business Fios and DSL broadband internet plans
  • Expanding work-from-home policy to include reduction of retail locations and hours across the country; closed stores on Sundays; fewer employees working at stores; limiting the number of customers in our stores at one time.

Additional Information on: Carriers introduce plans to keep consumers connected during COVID-19 pandemic

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